TRADING TERMS & CONDITIONS
1. Conditions applicable
These Conditions of Sale apply to all contracts for the Sale of Goods or Services by us Thomas Reynolds Ltd trading as DockBuffers.com, to you, to the exclusion of all other terms and conditions. Any order from you gives rise to a binding contract with us only when we have notified you in writing that the order is acceptable or when we have made delivery of goods to you (if sooner).
All illustrations and specifications are given as a general idea of the Goods described and do not form part of a contract. We reserve the right to incorporate changes or make substitutions without prior notice. We use commercial grade rubber compounds that have variable shrinkage and hand cut metal parts that differ from the specification within an acceptable tolerance. If precision dimensions are required please contact the sales department to discuss your order.
Prices quoted exclude Value Added Tax (VAT). Every effort is made to charge the prices set out in our most current catalogue / website / price list. We reserve the right to increase the price payable for goods without prior notice. Prices stated exclude carriage costs and are ex-works.
4. Delivery and packaging
4.1. Delivery dates are estimates only and we shall not be liable for any loss or damage resulting from any delay in delivery, in particular we shall not be liable for any matter which results from any Act of God, War or Riot, Extreme weather Conditions, strikes or any other events which are beyond our control.
4.2. We reserve the right to deliver goods by instalments, each instalment being treated as a separate contract. 4.3. Risk in Goods will pass to you on delivery and you should insure these accordingly. Unloading is the sole responsibility of the buyer, should unloading facilities not be available at the point of delivery we reserve the right to refuse delivery and charge a re-stocking fee.
5.1. Thomas Reynolds Ltd, Trading as DockBuffers.com warrants that its products will be free from substantial defects in material and workmanship for 12 months. Thomas Reynolds Ltd, Trading as DockBuffers.com will replace or issue credit for the defective product during the applicable Warranty Period, which is effective from the date the product is purchased by the end user from Thomas Reynolds Ltd, Trading as DockBuffers.com or an authorized distributor.
5.2. To the extent permitted by applicable law, it is the sole discretion of Thomas Reynolds Ltd, Trading as DockBuffers.com to determine the best method of replacement or compensation and, except as prohibited by applicable law, such replacement or compensation will be Thomas Reynolds Ltd, Trading as DockBuffers.com sole liability for a breach of this Warranty.
6.1. Claims for loss or non-delivery of Goods, damage, short deliveries or non-compliance with description, must be notified in writing within three days of the delivery date. Original packaging must be returned with any Damaged Goods. Claims will only be considered if these conditions are met. Our liability shall be limited to replacement free of charge or refund of the proportion of the price attributable to Goods undelivered or damaged – at our option.
6.2. Goods are not sold for any particular purpose. We shall not be liable to you for any indirect or consequential loss arising out of or in connection with the Sale of Goods to you.
7.1. All orders are only accepted on a 100% payment prior to dispatch basis only.
7.2. Where only part of the Goods ordered are dispatched, payment shall be made of the contract price attributable to that part.
8. Ownership of Goods
Ownership of goods will only transfer once we have received payment in full of all sums owed by you. Until such time you must keep such goods separate from your property, clearly identified as our property, and insured to their full reinstatement value.
9. Cancellation and return of Goods
9.1. You may only cancel a Contract with our prior written consent and on the basis that you will indemnify us against any costs or consequent losses.
9.2. The Return of Goods will not be accepted for any reason without prior written consent.
9.3. Should we agree to accept goods to be returned to us then they will incur a 40% of List Price Restocking Charge, which will exclude Carriage Costs. It will be the buyers responsibility to return the Goods to Thomas Reynolds Ltd, Trading as DockBuffers.com in good condition.
10. General and law
These conditions and contract between us shall be subject to and construed in accordance with English Law.
11. Acceptance of Terms
Placing an order with us confirms acceptance of our Terms and Conditions.